Terms of Service
These Terms of Service ("Terms") govern your use of the website aeroride.co and the private chauffeur and airport transfer services provided by AERORIDE LIMITED ("Aero Ride," "we," "us"). By booking a ride or using our website, you agree to these Terms.
1. The service
Aero Ride arranges pre-booked, private chauffeur and airport transfer transportation in the Chicagoland area, including O'Hare (ORD) and Midway (MDW). Rides are provided by professional chauffeurs in our vehicle network. We are not a rideshare or on-demand hailing service; all rides are reserved in advance.
2. Bookings and quotes
Fares are quoted at the time of booking based on your route, vehicle class, and timing, and are confirmed before payment. We do not use surge pricing. Airport meet-and-greet and standard wait time are included as described at booking. Additional stops, extended wait time, tolls, or changes to your itinerary may affect the final fare.
3. Payment and tips
Payment is collected through our third-party processors (Square and PayPal). Optional gratuity may be added at checkout and is passed in full to your driver. You authorize us to charge the payment method you provide for the quoted fare plus any gratuity and applicable adjustments.
4. Cancellations, changes, wait time, and no-shows
You may modify or cancel a booking by contacting us at sales@aeroride.co or (630) 336-1804.
- More than 3 hours before pickup: free cancellation with a full refund.
- Less than 3 hours before pickup: 50% of the fare is charged.
- No-show: 100% of the fare is charged.
Wait time. Every ride includes 15 minutes of complimentary wait time at pickup. Airport arrivals include 60 minutes of complimentary wait time — we track your flight, so delays never count against you. After the included wait, additional time is billed at the vehicle's hourly rate in 15-minute increments. If we are unable to reach you 30 minutes past your included wait time, the ride is released as a no-show.
Charters and specialty bookings require a 50% deposit and may carry separate terms confirmed at the time of booking.
5. Communications and SMS
By providing your mobile number and consenting at checkout, you agree to receive transactional text messages about your booking (confirmation, driver assignment, and pickup updates). Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. See our Privacy Policy for details. Consent is not a condition of purchase.
6. Conduct and safety
Passengers agree to behave lawfully and safely, wear seatbelts, and not smoke, damage the vehicle, or transport illegal or hazardous items. We reserve the right to refuse or end service for unsafe or unlawful conduct.
7. Disclaimers and limitation of liability
The service is provided on a reasonable-efforts basis. We are not liable for delays or failures caused by circumstances beyond our reasonable control, including traffic, weather, road conditions, flight changes, or force majeure. To the fullest extent permitted by law, Aero Ride's total liability arising from a booking is limited to the amount paid for that booking. Nothing in these Terms limits liability that cannot be limited under applicable law.
8. Governing law
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Illinois.
9. Changes
We may update these Terms from time to time; the "Effective date" above reflects the latest version. Continued use of the service after changes constitutes acceptance.
10. Contact
AERORIDE LIMITED — Bartlett, Illinois, USA
Email: bookings@aeroride.co
Phone: (630) 336-1804